Talk to a real person.
One small team answers the inbox — support, guidance and returns all in the same place. No ticket maze, no chatbot, no offshore script.
The house
Which of the few?
Not sure where to start? Tell us the coat, the breed and the trouble — a dull coat, cracked pads, a dry nose, a dog that scratches — and we'll point you to the right two or three. We'll also tell you, honestly, when you need fewer than you think.
Returns and the coat promise
Email us for a prepaid return label before sending anything back, so we can match the parcel to your order. Every formula is covered by our 60-day coat promise.
What to expect
| Enquiry | Response |
|---|---|
| Order status or tracking | 1 business day |
| Guidance on which formula | 1 business day, usually one reply |
| Return or exchange | Prepaid label within 1 business day |
| Ingredient or safety question | 1 business day |
| Privacy or data request | Within 30 days |
Payments and card security
Card payments on this site are processed by a third-party payment provider. Your card number is entered directly into a hosted, encrypted field supplied by that provider and is exchanged for an opaque token. We never see or store your full card number — our own systems receive only the last four digits, the card brand and the expiry date, which is what appears on your order record.
We accept Visa, Mastercard, American Express and Discover, plus Apple Pay on supported devices. Payment is taken when your order is placed. Refunds are returned to the original payment method.