Shipping & delivery.
Every order is hand-packed and shipped in small batches, with a sample or two tucked in. No dropshipping, no six-week wait from an overseas warehouse.
Rates
| Destination | Service | Cost |
|---|---|---|
| Contiguous US | Standard ground, 2–5 business days | $6.00 |
| Contiguous US | Orders of $65 or more | Complimentary |
| Contiguous US | Expedited, 2 business days | $14.00 |
| AK, HI, PR | Standard, 4–8 business days | $14.00 |
| Canada & UK | International, 7–14 business days | $24.00 |
Rates are per order, not per item. Sales tax is calculated at checkout from your delivery address.
Processing
Orders placed before 1pm ET on a business day ship the same day. Everything else goes out the next business day. We do not ship on weekends or US public holidays.
Because our formulas are made in small batches, the occasional item sells through between restocks. If anything in your order is briefly out of stock we'll email you before charging, never after.
Tracking
You'll get a confirmation email when the order is placed and a second email with tracking the moment the label is scanned. If tracking has not moved 48 hours after dispatch, tell us and we'll chase the carrier rather than asking you to.
International
We ship to Canada and the United Kingdom. Duties and import taxes are collected by the carrier on delivery and are the responsibility of the recipient — they are not included in the price you pay us, and we cannot estimate them for you.
International parcels are not eligible for expedited service. We do not currently ship anywhere else; if you are elsewhere and want something, email us and we'll tell you honestly whether we can make it work.
Problems
Damaged in transit
Photograph the parcel and the item and email hello@getpetyx.com. We'll send a replacement immediately and deal with the carrier ourselves. You do not need to return the damaged item first.
Lost parcels
If tracking shows delivered and the parcel is not with you, check with neighbours and your building first, then tell us. We'll open a carrier trace and, if it's not recovered within 7 days, replace or refund the order.
Wrong address
Email us within an hour of ordering and we can usually correct the address before the label prints. After dispatch we cannot redirect a parcel — you'll need to refuse delivery and we'll refund on return.